FAQ – Your Questions, Our Answers
Do you offer services for old and new buildings?
Yes, we offer our services for both existing buildings and new constructions. Our expertise allows us to tailor our solutions to the specific requirements of each project, whether it's for an energy renovation or installation in a new build.
For older buildings, we conduct a detailed analysis to determine the best approach for integrating a solar system, energy storage system, or heat pump. We take into account the condition of the building, its structure, roof orientation, and any technical limitations. Our goal is to optimize energy production while respecting the architecture and applicable standards. With customized solutions, we help owners modernize their properties, reduce energy consumption, and increase property value.
For new builds, we work closely with architects and construction companies during the planning phase. This ensures that energy systems are optimally integrated from the outset, guaranteeing high efficiency. We assist with selecting the most suitable equipment and maximizing self-consumption. Additionally, we support our clients with administrative procedures, including applications for subsidies and financial assistance, to facilitate access to renewable energy.
Whether your building is old or new, our commitment remains the same: we provide powerful, sustainable, and tailored solutions. With Solpalux, you benefit from comprehensive support and high-quality service, no matter the type of your project.
Do you work with multi-family houses?
Yes, we also offer installation services for multi-family houses. Whether it's for condominiums, residential complexes, or rental properties, we provide solutions tailored to the specific needs of buildings with multiple occupants.
The installation of solar panels, energy storage systems, or heat pumps in a multi-family house requires a customized approach. We conduct a thorough investigation to maximize energy production and distribution, taking into account technical constraints and the expectations of owners or property managers. Our goal is to optimize collective self-consumption, reduce energy costs, and improve the overall performance of the building.
We guide our clients through every phase of the project, from needs analysis to system commissioning. We also advise on the best options for energy distribution between apartments, considering local regulations and solutions for individual or collective metering.
Additionally, we assist property owners and homeowner associations in accessing available subsidies and financial support for the energy transition. Our team handles the administrative steps and feasibility studies to ensure a compliant and high-performing installation.
With our expertise and commitment to energy efficiency, we enable multi-family houses to benefit from clean, cost-effective energy. Choosing Solpalux means opting for a sustainable and profitable solution for your building's future.
Does SolPalux assist with applying for subsidies?
Yes, we can help you apply for subsidies by providing all the necessary information. Our team has extensive knowledge of the available financial support programs for the installation of solar panels, energy storage systems, and heat pumps.
We guide you through the various steps of the process, from verifying your eligibility to handling the required administrative procedures. We assist with filling out application forms, preparing the necessary documentation, and submitting your paperwork to the relevant authorities. Thanks to our knowledge of local regulations and the conditions for granting subsidies, we maximize your chances of receiving financial support.
Whether you're a private individual, a business, or a property manager, we support you in identifying the most beneficial subsidies for your project. We stay up-to-date with changes in government funding programs and tax incentives to offer you the best possible solutions.
Our goal is to make your transition to greener and more cost-effective energy as simple and accessible as possible. With SolPalux, you benefit from personalized support to optimize your investment and reduce initial costs through available subsidies.
General Information
Products and Consultation
What happens after I submit a request through the online form?
After you submit your request through our online form, Solpalux analyzes the information you provided to create a customized offer for your system. This offer will be tailored based on your specific needs and the characteristics of your project.
If you have any questions about the offer or wish to make changes, feel free to get in touch with us. We are always ready to answer your questions and adjust the offer according to your requirements.
If you are satisfied with the offer, you can sign it directly online. Afterward, one of our technicians or engineers will contact you to arrange an on-site inspection or visit, where all technical details of the installation will be discussed and finalized.
We are committed to providing you with fast, transparent, and tailored service to ensure a high-quality installation.
How does your product/service work?
Based on the information you provide through our online form, we create a preliminary proposal tailored to your project. This proposal takes into account your specific needs and the characteristics of your installation.
You have the option to discuss the proposal with us over the phone or, if everything looks good, confirm it directly online. Once the proposal is confirmed, one of our engineers or technicians will visit you on-site to conduct a detailed inspection and ensure that all conditions for an optimal installation are met.
We are committed to providing you with a personalized and high-quality service throughout the entire process to guarantee the success of your project.
Can I contact you directly for advice?
Yes, of course! Our specialists are available for consultations from Monday to Friday, from 8:00 AM to 6:00 PM. You can contact us directly by phone or send a request via email to info@solpalux.lu. We look forward to discussing your project and providing the necessary information and advice so you can find the best solution. Don't hesitate to contact us – we are here to assist you.
What information is required to create an offer?
To create an offer, you only need to fill out the form on our website and provide basic information about your project. Additionally, you should attach any required documents, such as plans or photos of the installation. If further information is needed to customize your offer, our team will reach out to you to gather the missing details. We are committed to providing you with a precise and tailored offer based on your needs.
What types of modules does SolPalux offer?
We offer high-quality monocrystalline solar panels that are manufactured with the latest available technologies. These panels are designed to deliver high yields, exceptional durability, and optimal performance even in low light conditions. Thanks to their energy efficiency, our panels maximize your energy production while reducing your carbon footprint. We only select reliable and powerful equipment to ensure long-lasting and profitable installations.
What are the current buyback prices in Luxembourg?
The buyback prices in Luxembourg depend on the type of system installed, such as solar panels, and are typically fixed for a period of 15 years. These prices vary depending on the amount of energy produced and the amount of electricity fed into the grid. For the most up-to-date information and specific details on buyback prices, it is recommended to consult official sources such as the Energy Administration’s website or other relevant energy authorities in Luxembourg.
Planning and Installation
Who plans my solar system?
All solar system projects are managed by our experienced engineers and technicians. At the beginning, we conduct a thorough analysis of your energy needs, the orientation and condition of your roof, as well as any potential technical limitations. Based on this information, our engineers create a customized plan to ensure the best possible efficiency for your solar system.
Our experts ensure that every step of the project, from planning to installation, is carried out optimally. We use the latest technologies to maximize the performance of your installation and offer solutions specifically tailored to your needs. We guide you through the entire process and advise you on best practices and the most suitable equipment. With our engineering team, you can be sure that you will receive a powerful, reliable, and sustainable solar system.
Who is responsible for installing my system?
The installation of your solar system will be carried out by our qualified and experienced expert team. We handle every step of the process, from site preparation to final commissioning. Our technicians have extensive expertise in installing solar panels, energy storage systems, and heat pumps, ensuring that all quality standards are met while ensuring quick and efficient work.
We use high-quality equipment and modern techniques to ensure a flawless installation. Before starting the work, we perform a detailed survey to optimize the location of the solar panels and maximize their performance. During the installation, we ensure that everything is installed correctly and that your system operates flawlessly after activation.
With our professional installation team, you can rely on high-quality service and a long-term reliable installation.
Can a charging station also be installed outdoors?
Yes, certain models of charging stations are specifically designed for outdoor installation. These charging stations are made from materials that are weather-resistant and can withstand various climatic conditions such as rain, snow, or frost. They are equipped with enhanced protective features such as IP ratings, which protect against dust and moisture, ensuring their durability and optimal performance even in outdoor environments. Before installation, we are happy to advise you on the model that best suits your surroundings to ensure safe and efficient usage.
Warranty, Service and Repair
Who should I contact if there are problems with my system?
If you experience any issues with your system, you can contact us directly by phone or email. Our experts are available from Monday to Friday, 8:00 AM to 6:00 PM, to answer your questions and resolve any problems. We strive to process your request quickly and provide an efficient solution to ensure the smooth operation of your system. Don’t hesitate to reach out to us – we are here to help.
How quickly do you respond to repair or service requests?
We make every effort to respond to all repair or service requests as quickly as possible. Depending on the nature of the problem, we may either resolve the situation remotely or send a technician on-site for a prompt response. We do our best to minimize disruptions and ensure that your system is up and running optimally as quickly as possible. Your satisfaction is our top priority, and we are committed to providing responsive and efficient service.
What are the warranty terms for solar panels?
The warranty for solar panels depends on the manufacturer and the specific product you choose. Typically, solar panels come with a performance warranty of 25 years, covering the loss of performance over time. Components such as inverters or batteries may have different warranties, often ranging from 5 to 12 years. We will provide you with all the detailed warranty information for your system at the time of purchase, so you are fully informed about the coverage and terms.
How should solar panels be maintained?
In general, solar panels require minimal maintenance. They are robust and durable, and frequent maintenance is typically not necessary. However, to ensure optimal performance, it is recommended to clean the panels regularly to remove dust, leaves, or other debris that could block sunlight. A light cleaning with water and a soft brush is usually sufficient. Additionally, it is advisable to conduct a performance check every few years to ensure that your system is functioning correctly and to identify any potential issues before they affect energy production.